Refund policy

1. Refund Policy Bergen Marzipan Company ("we" or "us") strives to provide high-quality products and customer satisfaction. If you are not satisfied with your purchase, please read our refund policy below.

2. Eligibility We accept returns for new and unopened products within 30 days of purchase. We do not accept returns for opened or damaged products due to the perishable nature of our marzipan products.

3. Process for Returns If you wish to return an eligible product, please contact us through our website within 15 days of purchase. Please include your order number, product name, and reason for return in your message.

4. Refund Amount We will issue a refund for the purchase price of the eligible product less any shipping fees and restocking fees (if applicable). Refunds will be issued to the original form of payment within 7 business days of receipt of the returned product.

5. Shipping Costs You are responsible for the cost of shipping the eligible product back to us. We recommend using a trackable shipping method and purchasing shipping insurance to ensure that the product is not damaged or lost in transit.

6. Damaged or Defective Products If you receive a damaged or defective product, please contact us immediately through our website with a photo of the product and your order number. We will issue a replacement or refund for the damaged or defective product.

7. Exceptions We reserve the right to refuse returns or issue refunds for products that have been opened, damaged, or not returned within 15 days of purchase. We also do not issue refunds for shipping charges, gift cards, or promotional items.

8. Contact Us If you have any questions or concerns about our refund policy, please contact us using the information provided on our website.

By purchasing our products, you agree to our refund policy and acknowledge that our marzipan products are perishable and subject to certain limitations for returns and refunds.